The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Family Suite
“The family suite was fantastic, with two cozy bedrooms and a comfortable living area that perfectly accommodated our family of six.” view full review
Soothing Sauna!
“The sauna area was a good retreat, featuring two Aufguss sessions daily that created a calm and relaxing atmosphere.” view full review
Delicious Dining!
“The dishes served during our meals were not only well presented but also bursting with flavor, making each dining experience enjoyable.” view full review
Easy Ski Access
“With the slopes just a small walk across the road, our skiing adventures were incredibly convenient and stress-free.” view full review
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
8.1
Location
9.8
Service
8.0
Dining
5.9
Guest reviews
7.4/10
based on 18 reviews
8.8
8.8/10 based on 423 reviews
Art
United States,
December
2024
7.4/10
The hotel is well-suited for families with children, offering excellent ski school and childcare options. The rooms are functional, though some show signs of wear and tear. Dining can be hectic and lacks some attention to detail, but there are plenty of food options. Overall, the convenience of the location for skiing is a major plus, despite a few service issues.
Rooms
7.0
The rooms are cleverly designed to accommodate families, but they are starting to look a bit tired and could use some updates.
Service
6.0
Service during our stay had its ups and downs; while some staff were attentive, there were notable issues with the ski rental organization and dining management.
Location
9.0
The location is incredibly convenient for skiing, right near the slopes and the rental facilities.
Dining
6.0
Dining can be a bit chaotic, especially at peak times, and quality has declined recently with some items running out quickly.
Facilities
8.0
The facilities for kids are great, including ski lessons and a kids club, though the adult spa could be improved as well.
James
United States,
November
2024
7.8/10
Our stay had its ups and downs. The staff was incredibly helpful and accommodating, particularly with our dining arrangements. The facilities for kids were a hit, making our family vacation enjoyable. However, the dining experience was frustrating; the food quality has declined, and we often found the restaurant short on basics like mugs and butter. Overall, the location near the slopes is a huge plus, but improvements are definitely needed in the dining department.
Rooms
7.0
The rooms were starting to show their age, as they seemed a bit tired compared to when we first visited. However, they were still quite comfortable for our family.
Service
9.0
The staff was always lovely and quick to resolve any issues we encountered, like seating arrangements in the restaurant.
Location
10.0
Being close to the ski slopes was fantastic, especially for families with little ones. It made getting out for skiing so much easier.
Dining
5.0
Unfortunately, the food left much to be desired. The quality has dropped significantly, making us look for meals elsewhere at times.
Facilities
8.0
The amenities for kids, like the kids club and the activities provided, were great and kept our children engaged throughout our stay.
Megan
United States,
November
2024
9.2/10
The hotel was an excellent choice for our family ski trip, situated just steps away from the slopes. The kids had a blast with the ski school and activities, and the dining options were quite good. The facilities were well thought out for families, though the dining area can get a bit hectic during peak times. Overall, it was a fantastic experience filled with convenience and fun, making it a stress-free vacation for parents.
Rooms
9.0
The rooms were modern and well-maintained, providing a comfortable stay for our family.
Service
10.0
The staff was incredibly helpful and attentive, contributing to a seamless experience for us.
Location
10.0
The location was perfect, just meters from the ski school and slopes, making access super easy for us.
Dining
8.0
Dining options were varied and mostly good, although lunch could be a bit crazy at times due to the crowd.
Facilities
9.0
The facilities for kids were impressive, with a pool and kids club that kept them engaged throughout our stay.
George
United Kingdom,
November
2024
8.2/10
We enjoyed a lovely family holiday at the hotel, highlighted by a warm and inviting atmosphere and excellent facilities for kids. The ski slopes were conveniently close, making our skiing experience effortless. However, the dining could use significant improvement as some meals fell short of expectations, particularly for lunch and dinner. Overall, the stay was wonderful, but the food aspect needs attention.
Rooms
8.0
The apartments we stayed in were tidy and well-kept, perfect for families.
Service
9.0
The service was commendable, with staff being very helpful and attentive, ensuring we had a smooth stay.
Location
10.0
Being right next to the ski slopes was extremely convenient, especially with small children.
Dining
5.0
While breakfast was decent, I found the lunch and dinner menus quite disappointing, lacking in variety and flavor.
Facilities
9.0
The spa and pool areas were well-maintained and provided a relaxing atmosphere for the whole family.
Thomas
United States,
September
2024
8.0/10
Our stay at Hotel Cristallo was filled with both wonderful aspects and a few disappointments. The hotel is perfectly located for skiing, making it super convenient for families, especially with kids. The facilities for children are extensive, and we appreciated the clean environment. However, the dining experience was somewhat chaotic, and the seating arrangements could use improvement. Overall, it’s an excellent option for families despite some minor issues.
Rooms
8.0
We stayed in a Familie Suite Superior that was cleverly designed, offering enough space for our family of four. The decor could use some updates, but it was comfortable with great storage for kids' belongings.
Service
7.0
The service was attentive, particularly in the restaurant where our waiter remembered all our preferences. However, some communication issues arose between the reception and restaurant staff, impacting our overall experience.
Location
10.0
The hotel is right at the central slope, making it incredibly convenient for accessing the ski school and slopes, especially when traveling with small kids.
Dining
6.0
While the dining options were varied and good in quality, the buffet experience was a bit hectic with long lines and a lack of seating, which made meals less enjoyable than they could be.
Facilities
8.0
The hotel has a great spa and a kids' pool that was a hit with our little ones. However, it can get crowded at peak times, reducing the overall experience.
Jennifer
United Kingdom,
September
2024
8.8/10
This hotel is an excellent choice for families looking for a stress-free ski holiday. The convenient ski access and well-organized ski school made the experience enjoyable for my kids. The facilities for children were impressive, but I felt the dinner options could be improved. Overall, a fantastic base for a family ski trip with welcoming staff.
Rooms
9.0
The rooms were modern and tidy, providing a comfortable stay for us.
Service
9.0
The staff, especially in the dining area, were genuinely friendly and accommodating.
Location
10.0
The hotel's location could not be better, just steps away from the ski slopes and ski school.
Dining
7.0
Breakfast was delicious and well-planned, though I wish dinner had more variety.
Facilities
9.0
The hotel offered excellent facilities for kids, including a pool with slides and a well-run kids club.
Laura
United States,
August
2024
7.2/10
Our stay at the hotel was enjoyable, especially for our family with young kids. The family suite was spacious and well-equipped, which made our time there comfortable. However, the dining experience was somewhat chaotic, especially during peak times, making meals less relaxing than we hoped. The ski facilities nearby were very convenient, but some services could use improvement.
Rooms
8.0
The family suite was cleverly designed with ample storage and a nice layout that accommodated all of us comfortably.
Service
7.0
The service was generally attentive, but there were a few hiccups, such as miscommunication regarding parking fees and the restaurant’s responsiveness.
Location
9.0
The hotel is conveniently located just steps away from the ski slopes, making it perfect for families.
Dining
5.0
While the food options were decent, the buffet experience was hectic and lacked the comfort of table service, which we would have preferred.
Facilities
7.0
The pool and spa areas provided a nice retreat, but they were often crowded at peak times, which detracted from the experience.
Victor
United Kingdom,
August
2024
7.4/10
The Falkensteiner Hotel Cristallo is an excellent choice for families, with a well-organized ski school and activities for kids. The rooms are spacious and comfortable, but the dining experience could use some improvement, especially in variety. The convenience of being right next to the slopes makes it ideal for skiing families, but some areas, like the buffet dining space, lack atmosphere.
Rooms
9.0
The family suite was spacious and well-maintained, accommodating our group comfortably.
Service
7.0
The staff were generally friendly and helpful, but we encountered a few issues with responsiveness.
Location
10.0
The hotel is conveniently located just across the road from the slopes, making it easy for our family to access skiing.
Dining
5.0
The food served at the buffet was rather average and repetitive, which was disappointing compared to what I've experienced in the past.
Facilities
6.0
The ski room and sauna area were nice, but some amenities showed signs of wear and needed better maintenance.
Maceio Mar Hotel
Kusatsu Onsen Hotel Village
Meridiano Hotel
Hotel Laghetto Gramado
Hotel Rainha Do Brasil
Hotel Fasano Boa Vista
Mercure Belo Horizonte Lourdes
Miyakojima Tokyu Hotel & Resorts
Manza Prince Hotel
Prive Thermas Hotel By Wam Experience
Hakata Excel Hotel Tokyu
Esmeralda Praia Hotel